Refund Policy

If you need to initiate a return or request a refund, please reach out to us at info@atomica3d.com

Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send back your package. Please note that items returned to us without prior authorization will not be accepted.

Commitment to Quality

We are dedicated to delivering products of the highest quality and ensuring the satisfaction of our customers. Should you have any concerns regarding the quality of your purchase, please feel free to contact us through your preferred method, and we will gladly address your situation.

Damages and Issues

Upon receiving your order, please thoroughly inspect the items. If you discover any defects, damages, or if you have received the incorrect item, kindly notify us immediately. We will promptly assess the issue and take appropriate measures to rectify it.

European Union 14-Day Cooling-off Period

In addition to the above procedures, if your merchandise is being shipped to a European Union destination, you have the right to cancel or return your order within a 14-day period, regardless of the reason and without the need for justification. The item must be in its original condition, unworn or unused, with tags attached, and in the original packaging. Additionally, please ensure that you provide the receipt or proof of purchase for processing your request.